Financial Client Satisfaction Index
The Financial Client Satisfaction Index (FCSI) was designed to enable Financial Institutions to measure and monitor customer satisfaction. It was created to make maximum use of the Internet; and, as a result, offers participants a very cost effective solution.
Everything you need is right here on this site. You may download the questionnaire and take it to a local printer. You may set up your special on-line questionnaire. You have a complete User Manual, which explains in detail how to conduct your surveys. You have a special "upload template" for entering your results into the Comparative Database. And, most importantly, you have access to a variety of interactive charts, graphs, and reports, which will help you track customer satisfaction, and compare your results to industry averages and other benchmarks.
But that's not all. In addition to providing you with easy to use survey mechanics, the clientsatisfaction.com site will enable you to learn about new approaches in customer satisfaction.