Financial Satisfaction Index
A break-through web site devoted to helping financial institutions measure and compare customer satisfaction at dramatically reduced costs.

Member Log In
 Access your information by logging in here. Once you've registered, your subscription will be activated within 24 hours. 
Listening Post
Get quick client feedback by placing "Listening Posts" around your website like Starbucks does!
 
         See how it works
  User ManualUser Manual
Instructions on all aspects of implementing the program. Every thing  you need to know in printable format. Our approach is practical and hands-on. 
How it WorksHow FCSI Works
Diagram and explanation detailing how the FCSI works for you!  Measure all aspects of your client satisfaction right here, directly from this web site.
 
The QuestionnaireThe Questionnaire
Choose from traditional card stock  or electronic (your customers answer your survey on line).  Read on for detailed information about each type and discover the tremendous benefits offered by both! Download from here.
 
Take a TourSample Reports
Pull down menus making viewing and interpreting your results as easy as "click". No more pawing through paper crosstabs. Click to print. Click to send. Great management tool!
Links to articles and resourcesBeginners' Checklist
New subscribers....read this first. It is a quick guide to tell you what to do.
Join On-Line! 
Subscribe to FCSI and realize the  value and simplicity of  collecting and processing what was once a most costly and tedious endeavor. 
 
Promoting Your On Line SurveyLink To Your Home Page
 Send your "web savvy" clientele to answer your survey on line and  directly from your web site... seamlessly! Also, you can link your survey to an e-mail to get greater response.
 
Contact FCSI
Send email to  FCSI customer service, tech support, marketing support and general issues.
Tell us what you think!
The feedback obtained from this survey will help us enhance this website.
 
 


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