Financial Client Satisfaction Index
Now the Proteus Bank marketing director wants to see All Trends for the bank compared to other averages. To change the comparison base simply use the pull down menu!
Also, note that there are four trend lines for each chart. These are:
1. Your bank's performance.
2. Your bank's importance
3. National (or other base) performance
4. National (or other base) importance.
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Samples are continued on the next page.